{"id":180,"date":"2020-10-06T11:42:29","date_gmt":"2020-10-06T11:42:29","guid":{"rendered":"https:\/\/www.gusi.gal\/?page_id=180"},"modified":"2026-05-21T15:21:48","modified_gmt":"2026-05-21T15:21:48","slug":"soportetecnico","status":"publish","type":"page","link":"https:\/\/www.gusi.gal\/es\/soportetecnico\/","title":{"rendered":"Soporte T\u00e9cnico"},"content":{"rendered":"<h1>Sistema de aviso de incidencias<\/h1>\n<h3><a href=\"http:\/\/gusi.gal\/soporte\/open.php\" target=\"_blank\" rel=\"noopener noreferrer\">Por favor, pulse no icono amarelo \u00abTICKET\u00bb para comunicarnos a sua incidencia<\/a><\/h3>\n<p><a href=\"http:\/\/gusi.gal\/soporte\/open.php\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-189\" src=\"https:\/\/www.gusi.gal\/wp-content\/uploads\/2020\/10\/ticket.jpg\" alt=\"\" width=\"294\" height=\"141\" \/><\/a><\/p>\n<p>Aseg\u00farese de facilitarnos toda a informaci\u00f3n necesaria para poder localizalo equipo con problemas e proceder a solucionalo o antes posible:<\/p>\n<ul>\n<li>Seu correo<\/li>\n<li>Seu nome<\/li>\n<li>Un tel\u00e9fono.<\/li>\n<li>O equipo que falla<\/li>\n<li>O departamento (pulsando no bot\u00f3n correspondente)<\/li>\n<li>A incidencia que ten<\/li>\n<\/ul>\n<p>Recibir\u00e1 un aviso no correo electr\u00f3nico que nos facilite indic\u00e1ndolle que a incidencia est\u00e1 aberta, as\u00ed como o seguimento da mesma e o momento no que quede solucionada.<\/p>\n<p>Moitas gracias pola sua colaboraci\u00f3n.<\/p>\n<h1>Programas de control remoto<\/h1>\n<p>Cos sistemas de control remoto o usuario del ordenador facilitanos o acceso moment\u00e1neo ao seu posto de traballo para resolverlas suas d\u00fabidas ou realizalos traballos que podan ser necesarios.<\/p>\n<p><strong>Te\u00f1a en conta que en ning\u00fan caso poderemos acceder ao seu ordenador si non inicia Vd. a conexi\u00f3n<\/strong> polo cal o sistema \u00e9 <strong>totalmente seguro<\/strong> e impide accesos posteriores aos seus equipos.<\/p>\n<p>Si o desexa, e para a xesti\u00f3n a distancia deos seus servidores podemos empregar outros sistemas de control remoto que nos permitir\u00edan a n\u00f3s ou a Vd. mesmo o <strong>acceso en cualquera momento aos seus equipos dende cualquera parte do mundo<\/strong>. \u00a0Esto pode resultar especialmente \u00faltil para os casos nos que desexe viaxar e seguir tendo acceso aos seus sistemas de xesti\u00f3n con cualquera pc \/ tablet \/ tel\u00e9fono m\u00f3vil \/ &#8230;<\/p>\n<p><a href=\"https:\/\/www.gusi.gal\/descargas\/rust.exe\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-457\" src=\"https:\/\/www.gusi.gal\/wp-content\/uploads\/2024\/10\/LogoRustdesk.jpg\" alt=\"\" width=\"148\" height=\"148\" srcset=\"https:\/\/www.gusi.gal\/wp-content\/uploads\/2024\/10\/LogoRustdesk.jpg 292w, https:\/\/www.gusi.gal\/wp-content\/uploads\/2024\/10\/LogoRustdesk-150x150.jpg 150w\" sizes=\"auto, (max-width: 148px) 100vw, 148px\" \/><\/a><\/p>\n<p><a href=\"https:\/\/www.gusi.gal\/remotos\/aa.exe\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-452\" src=\"https:\/\/www.gusi.gal\/wp-content\/uploads\/2024\/06\/logoammy.gif\" alt=\"\" width=\"231\" height=\"65\" \/> Ammy Admin<\/a><\/p>\n<p><a href=\"https:\/\/www.gusi.gal\/remotos\/AnyDesk.exe\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/www.gusi.gal\/wp-content\/uploads\/2016\/09\/descarga.png\" width=\"106\" height=\"106\" \/><\/a>\u00a0AnyDesk<img \/><\/p>\n<p><a href=\"https:\/\/www.gusi.gal\/remotos\/TeamViewer_Setup.exe\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-157\" src=\"https:\/\/www.gusi.gal\/wp-content\/uploads\/2019\/05\/teamviewer.jpg\" alt=\"\" width=\"117\" height=\"117\" srcset=\"https:\/\/www.gusi.gal\/wp-content\/uploads\/2019\/05\/teamviewer.jpg 225w, https:\/\/www.gusi.gal\/wp-content\/uploads\/2019\/05\/teamviewer-150x150.jpg 150w\" sizes=\"auto, (max-width: 117px) 100vw, 117px\" \/><\/a>Teamviewer<\/p>\n<p><a href=\"https:\/\/www.gusi.gal\/remotos\/Supremo.exe\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-162\" src=\"https:\/\/www.gusi.gal\/wp-content\/uploads\/2020\/10\/logo-supremo-1x.png\" alt=\"\" width=\"200\" height=\"50\" \/><\/a><\/p>\n<h2><a href=\"https:\/\/remotedesktop.google.com\/support\/\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-264\" src=\"https:\/\/www.gusi.gal\/wp-content\/uploads\/2021\/01\/chromeremotedesktop-1.jpg\" alt=\"\" width=\"182\" height=\"154\" \/><\/a><\/h2>\n<p><a href=\"https:\/\/www.iperiusremote.es\/dsir.aspx?file=IperiusRemote_Setup.exe&amp;v=4&amp;a=64\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-449\" src=\"https:\/\/www.gusi.gal\/wp-content\/uploads\/2024\/06\/Iperius.jpg\" alt=\"\" width=\"218\" height=\"73\" \/><\/a><\/p>\n<p><a href=\"https:\/\/remotedesktop.google.com\/support\/\">Chrome Remote Desktop<\/a><\/p>\n<p><a href=\"https:\/\/www.gusi.gal\/ip\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-94\" src=\"https:\/\/www.gusi.gal\/wp-content\/uploads\/2016\/09\/lupaip.jpg\" alt=\"lupaip\" width=\"88\" height=\"88\" srcset=\"https:\/\/www.gusi.gal\/wp-content\/uploads\/2016\/09\/lupaip.jpg 225w, https:\/\/www.gusi.gal\/wp-content\/uploads\/2016\/09\/lupaip-150x150.jpg 150w\" sizes=\"auto, (max-width: 88px) 100vw, 88px\" \/><\/a>\u00a0Averiguar IP<\/p>\n<p>Comproba aqui a velocidade da tua conexi\u00f3n actual:<br \/>\n<a href=\"https:\/\/www.testdevelocidad.es\/\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/www.testdevelocidad.es<\/a><br \/>\n<a href=\"https:\/\/www.speedtest.net\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/www.speedtest.net<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sistema de aviso de incidencias Por favor, pulse no icono amarelo \u00abTICKET\u00bb para comunicarnos a sua incidencia Aseg\u00farese de facilitarnos toda a informaci\u00f3n necesaria para poder localizalo equipo con problemas e proceder a solucionalo o antes posible: Seu correo Seu nome Un tel\u00e9fono. O equipo que falla O departamento (pulsando no bot\u00f3n correspondente) A incidencia<a class=\"moretag\" href=\"https:\/\/www.gusi.gal\/es\/soportetecnico\/\"><span class=\"screen-reader-text\">Leer m\u00e1s sobre Soporte T\u00e9cnico<\/span>[&#8230;]<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-180","page","type-page","status-publish","hentry"],"translation":{"provider":"WPGlobus","version":"2.8.11","language":"es","enabled_languages":["gl","es"],"languages":{"gl":{"title":true,"content":true,"excerpt":false},"es":{"title":false,"content":false,"excerpt":false}}},"_links":{"self":[{"href":"https:\/\/www.gusi.gal\/es\/wp-json\/wp\/v2\/pages\/180","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.gusi.gal\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.gusi.gal\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.gusi.gal\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gusi.gal\/es\/wp-json\/wp\/v2\/comments?post=180"}],"version-history":[{"count":34,"href":"https:\/\/www.gusi.gal\/es\/wp-json\/wp\/v2\/pages\/180\/revisions"}],"predecessor-version":[{"id":523,"href":"https:\/\/www.gusi.gal\/es\/wp-json\/wp\/v2\/pages\/180\/revisions\/523"}],"wp:attachment":[{"href":"https:\/\/www.gusi.gal\/es\/wp-json\/wp\/v2\/media?parent=180"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}